Need to make a return? (UK Mainland only)

At Arty Crafty Little Monkeys, we aim to deliver an excellent 'hassle free' service and we are therefore happy to receive goods back and perform exchanges or refunds.

If for whatever reason you wish to return your goods, you can return them upto 14 days after receipt to qualify for a refund. We will be happy to provide an exchange for a product, issue a credit note or refund, providing the goods are returned in perfect unused condition* and where possible unopened and/or in their original packaging with any tags attached. If goods are returned after 14 days, we will offer you a credit note to choose again.

*We reserve the right to refuse a full refund or exchange, if the goods are returned in a non-resaleable condition.

What you need to do

If you need to return an item, please contact us by e-mail and we will advise you how to process your return.

Who pays for returns?
 
Returns are sent at your own expense, unless the return is a result of our error (e.g. you received an incorrect or defective item). Return costs in this case will be bourne by us and replacement products resent to you free of delivery charges. - Any queries please contact us.

How long will it take to receive my money back? 

All refunds will be issued to the same payment method as the original order and will be processed within a maximum of 7 days once we have received and processed the returned item(s). In most cases this will happen much sooner and we will email you on the day the refund is processed as long as we have your email address.
 
Faulty goods

In the rare and unfortunate event of your Arty Crafty Little Monkeys product being faulty, please accept our apologies, and contact us by EMAIL within 24 hours of receipt of your order so that we can arrange to return and refund/exchange or clean/repair the item. Please do not use the product.

All replacement items will be sent to you Free of Delivery charges.

Returning Sale Items

Please note that our sale items have a 7 day return policy from the day of receipt. This is to enable us to process the return item and put it back into sale online before the sale ends. We can only issue credit notes for sale items returned outside of this time.

Please contact us via email before returning goods

Points to note

If exchanging goods and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method.

If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required. 

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed.

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